Designing Products 02 October 2019
Designing Products: Voice User Interfaces
6:00 pm - 9:00 pm


1019 Market St

San Francisco

Event is over
6:00 pm
Doors Open
6:30 pm
Panel Discussion Begins
8:30 pm
Panel Discussion Wraps Up / Q+A
9:00 pm
Doors Close

Voice interfaces are everywhere these days, in smart homes, phones, cars and a range of everyday products. But we are still in the early days of finding the most effective design solutions, which form both a design and technology challenge. Users have higher expectations when they interact with voice interfaces because they intuitively compare it to communicating to other humans.

Join us for a transformative panel discussion on how companies like Google, Amazon, and VMware approach designing voice user interfaces. Learn about future trends, fundamental principles of designing VUI, how they relate to designing traditional GUI, and how you can apply these in your own work.

Thank you to Zendesk for being a great partner and hosting our Designing Products Series!

About Designing Product Series:

Join AIGA and a panel of leading Product Designers in the Bay Area to discuss how the digital design field has evolved into a holistic product discipline. Many people hear the word product and think of a toothbrush or a toaster and when they hear product designer, they think industrial design. However, the Bay Area is full of great product companies that design and build many types of products from computers, to speakers, to thermostats, to websites and to apps. These products bring together a variety of designers to create something people can see, touch and use. Whether you’re an industrial designer, user experience designer, interaction designer, graphic designer, illustrator or user researcher, if you’re working on a product or product team, you’re a Product Designer. This series breaks down the silos of design disciplines and celebrates the evolution of product design as a multi-disciplinary field.

Daniel Padgett, Head of Conversation Design at Google
With over 20 years of experience in natural language technologies and user-centered design, Daniel Padgett is an industry veteran who has created voice-only and voice-forward solutions for major brands including Allstate, Nike, Target, Microsoft, and Walgreens Boots Alliance. In his current position as Head of Conversation Design at Google, he leads a team focused on crafting conversational user experiences across a rapidly expanding hardware ecosystem that includes smart speakers, smart displays, mobile phones, and more.
Zhaochang He, Senior Product Designer at VMware
Zhao is an active blogger and speaker for UX + AI topics like Conversational AI and Machine Learning. She teaches Conversational UX Design Workshop at conferences like UX STRAT. Previously she worked at Walmart Labs and Oracle, and now she is at VMware working on cloud management product. With both consumer and enterprise product design experience, Zhao brings a fresh perspective on how VUI can benefit both B2C and B2B business. Zhao is passionate about Innovation and she takes a “learn it from doing it” approach to design for the emerging technologies, utilizing design thinking and other UX practices in a creative way.
Jessica Kitchens, Sr Voice UX Designer at Amazon Lab126
Jessica Kitchens came to conversation design by way of an MFA in Acting and a passion for creating characters. She has spent the last 5 years designing interactive experiences for chatbots, voice assistants, and IoT devices. Jessica is a Senior Voice UX Designer with Amazon's Lab126.
Michael Dulin, VP at Chase Brand Creative
Michael is a designer who began his digital product career by defining motion styles for Microsoft and Amazon experiences. Today he crafts unified customer touchpoints for J.P. Morgan Chase & Co.